Payments & Refunds
How long does the refund withdrawal process take in the Qpon app?
The refund withdrawal process in the Qpon app usually takes 1–7 business days after the refund request is processed. The actual time may vary depending on the payment method and verification process.
Can I cancel a refund request?
No. Once a refund request is submitted, it cannot be cancelled.
How to pay?
Currently, payments can be made via QRIS, DANA, and OVO. QRIS: Scan the QR code using Gopay, OVO, DANA, LinkAja, or any bank app with QR scan support. DANA & OVO: Can be selected directly in the Qpon app (a service fee applies according to each ...
How to Refund?
Go to the voucher you want to refund in the Qpon app → Tap “Request Refund” → Your request will be processed in up to 7 working days.
Can I Extend an Expired Voucher?
Expired vouchers cannot be renewed.
How long does the refund process take on Qpon?
The refund processing time in Qpon depends on the type of refund, as follows: 1. Refund to bank account: processed within up to 14 business days. 2. Refund to Qpon refund balance: usually credited within 1–3 minutes after the process is completed. 3. ...