How to Refund?

Go to the voucher you want to refund in the Qpon app → Tap “Request Refund” → Your request will be processed in up to 7 working days.

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• Bagaimana Cara Melakukan Refund?

  Masuk ke voucher yang ingin di-refund di aplikasi Qpon → Klik “Ajukan Refund” → Refund akan diproses maksimal 7 hari kerja. Notes: Jika di aplikasi belum memiliki fitur refund, silakan klik 'Contact Us' untuk mengajukan refund manual.

• Bisakah saya membatalkan permintaan refund?

  Tidak bisa. Setelah refund diajukan, permintaan tidak dapat dibatalkan.

• Can I cancel a refund request?

  No. Once a refund request is submitted, it cannot be cancelled.

• How long does the refund process take on Qpon?

  The refund processing time in Qpon depends on the type of refund, as follows: 1. Refund to bank account: processed within up to 14 business days. 2. Refund to Qpon refund balance: usually credited within 1–3 minutes after the process is completed. 3. ...

• How long does the refund withdrawal process take in the Qpon app?

  The refund withdrawal process in the Qpon app usually takes 1–7 business days after the refund request is processed. The actual time may vary depending on the payment method and verification process.