Can a partially used voucher still be refunded?

No, partially used vouchers cannot be refunded. Once a voucher has been redeemed, it must be fully used within 48 hours. Any unused voucher after the 48-hour period will be forfeited.

If the voucher has been partially used and a refund is requested, the following information will appear:

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• Apakah Voucher yang Sudah Kedaluarsa Bisa Diperpanjang?

  Voucher yang sudah expired tidak bisa diperpanjang.

• Can I Extend an Expired Voucher?

  Expired vouchers cannot be renewed.

• How long does the refund process take on Qpon?

  The refund processing time in Qpon depends on the type of refund, as follows: 1. Refund to "Refung Balance": will be received within approximately 1–3 minutes after the process is successful. The refunded balance can then be withdrawn to a bank ...

• How to Refund?

  Go to the voucher you want to refund in the Qpon application → Click “Apply Refund” → The refund will be processed to the Refund Balance. Notes: If there is no “Apply for Refund” button, you can contact Customer Service to submit a request by ...