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Can I cancel a refund request?
No. Once a refund request is submitted, it cannot be cancelled.
Can the refund be processed to E-wallet?
No. Refunds can only be processed to a bank account number. If you do not have a personal bank account, you may also use a family member’s or friend’s bank account as a temporary recipient for the funds.
How to Place Order for a Voucher?
Enter the Qpon application → Select a voucher → Click 'Buy Now' → Continue payment using QRIS.
How to Refund?
Go to the voucher you want to refund in the Qpon application → Click “Apply Refund” → The refund will be processed to the Refund Balance. Notes: If there is no “Apply for Refund” button, you can contact Customer Service to submit a request by ...
How long does the refund process take on Qpon?
The refund processing time in Qpon depends on the type of refund, as follows: 1. Refund to "Refung Balance": will be received within approximately 1–3 minutes after the process is successful. The refunded balance can then be withdrawn to a bank ...