Why did the voucher disappear after payment?

Why did the voucher disappear after payment?

Please go to the "Orders" menu → select the "All" tab, then find the voucher you’re looking for from the list.

Make sure you are logged in with the correct account, as using the wrong account may cause the voucher to not appear.

    • Related Articles

    • Bagaimana Cara Menukarkan Voucher?

      Buka menu 'Orderan' → Pilih voucher yang ingin digunakan → Klik 'Tukarkan Voucher' saat di lokasi merchant → Tunjukkan barcode kepada kasir.

    • How to Redeem Voucher?

      Open the 'Order' menu → Select the voucher you want to use → Click 'Redeem Voucher' at the merchant location → Show the barcode to the cashier.

    • Kenapa Voucher Hilang setelah Pembayaran?

      Silakan masuk ke menu “Orderan” → pilih tab “Semua”, lalu temukan voucher yang ingin dicari dari daftar pesanan. Pastikan Anda telah login menggunakan akun yang sesuai, karena kesalahan akun dapat menyebabkan voucher tidak muncul.

    • Why my Voucher status is "Completed"?

      The status “Completed” means the voucher's 48-hour redemption window has ended after you clicked “Redeem Voucher” in the Qpon app. Make sure to use the voucher at the outlet before it expires!

    • Kenapa Status Voucher Saya 'Selesai/Kadaluarsa'?

      Status “Selesai” berarti masa berlaku 48 jam telah berakhir setelah Kakak menekan tombol “Tukarkan Voucher” di aplikasi Qpon. Pastikan voucher digunakan di outlet sebelum masa berlaku tersebut habis, ya!