Why is My Voucher Expired but I Haven’t Redeemed It?
Vouchers can expire due to:
• The redemption period has passed.
• The redemption period has passed.
• You have clicked "Redeem" and the 48-hour countdown period has expired.
• You have clicked "Redeem" and the 48-hour countdown period has expired.
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Can a voucher be redeemed using a screenshot?
No. The barcode can only be displayed and scanned directly through the Qpon app.How to Redeem Voucher?
Open the 'Order' menu → Select the voucher you want to use → Click 'Redeem Voucher' at the merchant location → Show the barcode to the cashier.Why my Voucher status is "Completed"?
The status “Completed” means the voucher's 48-hour redemption window has ended after you clicked “Redeem Voucher” in the Qpon app. Make sure to use the voucher at the outlet before it expires!How to Redeem Kopi Kenangan Voucher?
How to Redeem a Kopi Kenangan Voucher: 1. Click the Voucher link in the Qpon app. 2. You will be redirected to the Kopi Kenangan Loyalty WhatsApp account. 3. Follow the instructions on WhatsApp. 4. Once successful, show your WhatsApp number to the ...Why did the voucher disappear after payment?
Please go to the "Orders" menu → select the "All" tab, then find the voucher you’re looking for from the list. Make sure you are logged in with the correct account, as using the wrong account may cause the voucher to not appear.