Can a voucher be redeemed using a screenshot?

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• Why did the voucher disappear after payment?

  Please go to the "Orders" menu → select the "All" tab, then find the voucher you’re looking for from the list. Make sure you are logged in with the correct account, as using the wrong account may cause the voucher to not appear.

• Apakah voucher dapat ditukarkan menggunakan tangkapan layar (screenshot)?

  Tidak. Barcode hanya dapat ditampilkan dan dipindai langsung melalui aplikasi Qpon.

• Bagaimana Cara Menukarkan Voucher?

  Buka menu 'Orderan' → Pilih voucher yang ingin digunakan → Klik 'Tukarkan Voucher' saat di lokasi merchant → Tunjukkan barcode kepada kasir.

• Why is My Voucher Expired but I Haven’t Redeemed It?

  Vouchers can expire due to: • The redemption period has passed. • You have clicked "Redeem" and the 48-hour countdown period has expired.

• How to Redeem Voucher?

  Open the 'Order' menu → Select the voucher you want to use → Click 'Redeem Voucher' at the merchant location → Show the barcode to the cashier.