How to Redeem Kopi Kenangan Voucher?

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• How to Redeem Voucher?

  Open the 'Order' menu → Select the voucher you want to use → Click 'Redeem Voucher' at the merchant location → Show the barcode to the cashier.

• Why my Voucher status is "Completed"?

  The status “Completed” means the voucher's 48-hour redemption window has ended after you clicked “Redeem Voucher” in the Qpon app. Make sure to use the voucher at the outlet before it expires!

• Why did the voucher disappear after payment?

  Please go to the "Orders" menu → select the "All" tab, then find the voucher you’re looking for from the list. Make sure you are logged in with the correct account, as using the wrong account may cause the voucher to not appear.

• Why is My Voucher Expired but I Haven’t Redeemed It?

  Vouchers can expire due to: • The redemption period has passed. • You have clicked "Redeem" and the 48-hour countdown period has expired.

• What should I do if the product I want to redeem is out of stock?

  Please try redeeming it at another outlet that is still partnered with Qpon.