[FAQ] Managing Your Store Account on Qpon Merchant

[FAQ] Managing Your Store Account on Qpon Merchant

Managing Your Store Account on Qpon Merchant

1. How do I set up my store’s basic information?

To ensure your store details are complete and accurate, follow these steps:

  1. Open the Qpon Merchant app.

  2. Go to "Store Information."

  3. Enter the following details:

    • Store name

    • Store contact number

    • Store address

    • Store link (if available)

    • Store category

    • Store social media accounts

    • Halal product confirmation

  4. Upload the required documents and images, including:

    • WeChat QR code

    • Store logo

  5. Click "Save" to update your store information.

2. How do I customize my store’s design?

You can personalize your store's appearance to make it more appealing to customers:

  1. Go to "Store Information."

  2. Select "Store Design."

  3. Upload images for:

    • Store background

    • Featured menu items

  4. Click "Save" to apply changes.

3. How do I set my store’s operating hours?

  1. Go to the "Operating Hours" section in the app.

  2. Enable the "Open" toggle to activate your store.

  3. Set the days and hours for the following services:

    • Dine-in

    • Takeaway

    • Online orders

    • Delivery

  4. Click "Save" to update your store’s schedule.

4. How do I add or remove store staff?

  1. Go to the "Store Staff" section.

  2. To add staff:

    • Click "Add Staff."

    • Enter the staff member’s details.

    • Click "Save."

  3. To remove staff:

    • Select the staff member you want to remove.

    • Click "Delete" and confirm.

5. How do I set up my store’s payment information?

  1. Open the "Payments" section in the app.

  2. Enter the following details:

    • Store owner's name

    • Store name

    • Store address

    • Registered email and phone number

    • National ID (NIK)

  3. Upload the required documents:

    • Photo of your ID card (KTP)

    • Taxpayer ID (NPWP)

    • Photos of the store’s exterior and interior

  4. Click "Next Step."

  5. Choose your bank and enter your account details:

    • Account holder’s name

    • Bank account number

    • Photo of your bank book

  6. Click "Register" to complete the setup.

6. How do I enable voice announcements for incoming orders?

  1. Go to the "Voice Announcement" section in the app.

  2. Enable or disable the feature as needed.

  3. It is recommended to keep this feature on to avoid missing incoming orders.

7. How do I check my daily sales report?

  1. Open the "Daily Report Management" section.

  2. Select the date range you want to review.

  3. The report will display your store’s sales revenue for the selected period.



This FAQ is designed to help Qpon Merchant operators manage the stores efficiently. If you have any further questions, please contact our Customer Service.

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