Knowledge Base
Using Qpon App
General guide for users: redeeming, finding promos, etc.Promo & Vouchers
How to claim, use, check expiry, or cancelOutlet & Brands Info
Find outlet, brand availability, distancePayments & Refunds
Methods, failed payments, processing timeAccount & Settings
Login issues, profile, notificationsFor Merchants
Account setup, promo management, reporting
Recent Articles
How long will it take for me to be contacted after registering/filling out the form?
Maximal within a period of 5 working days.How to join as a QPON merchant?
Currently, QPON only accepts merchants in the culinary sector. The required data to be submitted during registration includes: Owner’s Name, Contact (WhatsApp), Brand Name, Business Type/Category, as well as photos of the storefront & interior. ...What type of businesses can register as QPON Merchants?
Currently, QPON only accepts merchants in the culinary field. For other types of businesses, please continue to submit your registration data at the following link. Our team will get back to you when registration for that field has opened. ...What should I do if the product I want to redeem is out of stock?
Please try redeeming it at another outlet that is still partnered with Qpon.Can I cancel a refund request?
No. Once a refund request is submitted, it cannot be cancelled.
Popular Articles
How to Delete Account?
Go to the app → Account → Settings (⚙️) → Delete Account → Follow the on-screen instructions. Note: ⚠️ All data such as vouchers, transaction history, and account information will be permanently deleted and cannot be restored.How to Place Order for a Voucher?
Enter the Qpon application → Select a voucher → Click 'Buy Now' → Continue payment using QRIS.Why is My Voucher Expired but I Haven’t Redeemed It?
Vouchers can expire due to: • The redemption period has passed. • You have clicked "Redeem" and the 48-hour countdown period has expired.Why my Voucher status is "Completed"?
The status “Completed” means the voucher's 48-hour redemption window has ended after you clicked “Redeem Voucher” in the Qpon app. Make sure to use the voucher at the outlet before it expires!Can I Use My Voucher at a Different Outlet?
Vouchers can be used at "All Outlets" partnered with Qpon. Click the purchased voucher, then select "View All" to see the list of outlets.