Knowledge Base
Using Qpon App
General guide for users: redeeming, finding promos, etc.Promo & Vouchers
How to claim, use, check expiry, or cancelOutlet & Brands Info
Find outlet, brand availability, distancePayments & Refunds
Methods, failed payments, processing timeAccount & Settings
Login issues, profile, notificationsFor Merchants
Account setup, promo management, reporting
Recent Articles
Can a partially used voucher still be refunded?
No, partially used vouchers cannot be refunded. Once a voucher has been redeemed, it must be fully used within 48 hours. Any unused voucher after the 48-hour period will be forfeited. If the voucher has been partially used and a refund is requested, ...How long does the refund withdrawal process take in the Qpon app?
The refund withdrawal process in the Qpon app usually takes 1–7 business days after the refund request is processed. The actual time may vary depending on the payment method and verification process.How long will it take for me to be contacted after registering/filling out the form?
Maximal within a period of 5 working days.How to join as a QPON merchant?
Currently, QPON only accepts merchants in the culinary sector. The required data to be submitted during registration includes: Owner’s Name, Contact (WhatsApp), Brand Name, Business Type/Category, as well as photos of the storefront & interior. ...What type of businesses can register as QPON Merchants?
Currently, QPON only accepts merchants in the culinary field. For other types of businesses, please continue to submit your registration data at the following link. Our team will get back to you when registration for that field has opened. ...
Popular Articles
Can I cancel a refund request?
No. Once a refund request is submitted, it cannot be cancelled.How to Place Order for a Voucher?
Enter the Qpon application → Select a voucher → Click 'Buy Now' → Continue payment using QRIS.How to Refund?
Go to the voucher you want to refund in the Qpon application → Click “Apply Refund” → The refund will be processed to the Refund Balance. Notes: If there is no “Apply for Refund” button, you can contact Customer Service to submit a request by ...How long does the refund process take on Qpon?
The refund processing time in Qpon depends on the type of refund, as follows: 1. Refund to "Refung Balance": will be received within approximately 1–3 minutes after the process is successful. The refunded balance can then be withdrawn to a bank ...How to Delete Account?
Go to the app → Account → Settings (⚙️) → Delete Account → Follow the on-screen instructions. Note: ⚠️ All data such as vouchers, transaction history, and account information will be permanently deleted and cannot be restored.